Returns & Exchanges

At Buy Canadian Group Inc., we are committed to your satisfaction and offer a 30-day window for returns on most items in their original condition. We strive to make the exchange and refund process as seamless as possible for our valued customers.

1

Initiate Your Request

Log in to your account or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing